As you and your family are monitoring the latest news on COVID-19, we want you to know that BSNB is here to support you. We have extensive continuity plans and resources in place and are here to serve your ongoing financial needs.

Branch Hours and Safety Information

Throughout the pandemic, we’ve carefully balanced health and safety with supporting the financial needs of our community. All BSNB branch locations are open. Please visit our locations page to view current drive-thru and lobby hours.

Safety Information

In accordance with current CDC guidance, when visiting a branch, we ask that you note the following:

  • If you are fully vaccinated for COVID-19, masks and social distancing are not required.
  • If you are not fully vaccinated for COVID-19, you must wear a mask and maintain social distancing.

Assistance for Small Businesses - Paycheck Protection Program

The Paycheck Protection Program (PPP) was designed to provide small businesses with the resources they need to maintain payroll and cover applicable overhead during the COVID-19 pandemic. Funding for new PPP loans has been depleted and BSNB can no longer accept applications. If you have previously applied and have questions about your application, an existing PPP loan, or loan forgiveness, please visit our Paycheck Protection Page.

Help for financial hardship

To assist customers who are experiencing financial hardship as a result of illness or loss of income related to COVID-19, BSNB is offering payment relief on residential mortgages, auto and personal loans, and home equity lines of credit. Please call our dedicated hotline at 518-363-8421 between 9:00am-5:00pm, Monday – Friday, for more information.


Stay connected and in control of your accounts from virtually anywhere:

Online Banking or the BSNB Mobile App.

Avoid COVID-19 Scams

Contact Customer Service