As you and your family are monitoring the latest news on COVID-19, we want you to know that BSNB is here to support you. We have extensive continuity plans and resources in place and are here to serve your ongoing financial needs.

Updated Branch Hours

To help ensure the safety of customers, staff and community, BSNB has taken steps to minimize the spread of COVID-19. For the time being, our lobbies are closed, however our drive-thru banking lanes, ATMs and Night Drops are available and we offer robust online channels to support your banking needs.

For a complete list of revised hours at each branch location, please visit our Temporary Hours page.

As always, we greatly value the relationships we share. We believe the steps we are taking will help ensure the safety of customers and staff while continuing to provide the highest quality of service and support.

Bank from anywhere, 24/7

We encourage customers to take advantage of secure 24/7 online and mobile banking tools to help you stay connected and in control from virtually anywhere. Visit Banking on the Go and learn more about depositing checks, transferring funds and checking your account balances digitally, all from the comfort of your home.

Assistance is a phone call away

Need help accessing additional banking services? Please contact Customer Support at 518-885-6781. Representatives are available Monday – Friday from 8:00 am to 6:00 pm and Saturday from 9:00 am to noon. Commercial banking, treasury management, wealth management and residential lending customers are encouraged to reach out directly to their relationship manager or mortgage loan originator if they have questions or need assistance with banking services.

Looking for your stimulus check?

The IRS has posted information regarding Economic Impact Payments, also referred to by some as stimulus checks. Check out their website to see if you are eligible and to determine your payment status. You can also confirm whether your funds will be delivered by direct deposit or check. Learn more here.

Help for financial hardship

To assist customers who are experiencing financial hardship as a result of illness or loss of income related to COVID-19, BSNB is offering payment relief on residential mortgages, auto and personal loans, and home equity lines of credit. Please call our dedicated hotline at 518-363-8421 between 9:00am -5:00pm Monday – Friday for more information.

Assistance for Small Businesses

We know that business clients may also be negatively impacted during this uncertain time. BSNB is currently taking new applications for the SBA’s Paycheck Protection Program (PPP) that helps small businesses keep their workforce employed during the pandemic.

Please visit our PPP page for more information. Your relationship manager is also available as a resource to help you discover additional options and strategies for your unique situation.

Investment Insights

Our Wealth Management Solutions team is available to assist clients who have investment questions or seek market insights during this volatile time. Please contact us at 518-363-8698 to schedule a phone conversation with an investment and trust officer. Please review our investment and asset management services for more information on our team and our approach.

Our commitment to you

Our first priority is keeping both customers and staff members safe while continuing to provide the support our customers need. Together, we can all play a part in keeping our loved ones and our communities safe. Thank you for your continued trust and support during this period.

Stay safe

Please know that BSNB does not request confidential personal information such as social security numbers, passwords or PINs regarding you or your accounts via normal email or text message. If you receive an unsolicited email or text message that appears to be from BSNB and it requests confidential information, we recommend that you do not respond.

The Federal Trade Commission offers multiple tips to help you protect yourself from scammers during the COVID-19 outbreak.

Avoid Coronavirus Scams

FTC: Coronavirus scams, Part 2

Additional Resources for COVID-19

Centers for Disease Control

NY State Department of Health

World Health Organization


Stay connected and in control of your accounts from virtually anywhere:

Access your accounts through Online Banking or the BSNB Mobile App. If you are already enrolled in these services, take a moment to review your login credentials and ensure that your passwords have not expired.

• Request direct deposit from your employer or other providers.

• Request a BSNB Debit Card. When cash is necessary, our network of 55,000 surcharge-free Allpoint ATMs has you covered.

• Set up Bill Pay.

• Use BankLink24 - our automated account information system to review account transactions and check balances. Simply call 518-885-6782.

Be sure to enroll by calling Customer Service at 518-885-6781 before using BankLink24 the first time.