As you and your family are monitoring the latest news on COVID-19, we want you to know that BSNB is here to support you. We have extensive continuity plans and resources in place and are here to serve your ongoing financial needs.

Effective July 27th Remaining Branch Lobbies Re-open

As the next step in our phased approach, we are opening our remaining branch lobbies in the Ballston Spa, Greenfield Center, Malta, Stillwater, Voorheesville, Wilton and Corporate Branch locations. Current branch hours remain in effect and may be reviewed on our website locations page. Please note that with these changes, the Latham branch will no longer offer Saturday banking hours.


When visiting a branch, we ask that you note the following guidelines in order to make it a safe experience for everyone:
  • A facial covering is required while inside the branch. For security purposes, you may be asked to briefly lower your face covering while inside. Please remove your hat and sunglasses before entering.
  • If you are feeling ill, please use our contactless banking solutions, such as Online or Mobile Banking and visit the lobby when you are feeling better.
  • When inside, please follow marked traffic patterns and adhere to signage and floor decals indicating 6-foot distancing for the next available teller.


  • In addition, BSNB is taking precautionary measures such as:
  • Requiring face coverings to be worn by all staff members inside the branch. New plexiglass barriers at teller stations will provide additional protection.
  • Limiting the number of customers allowed to enter each branch at one time in order to allow for social distancing.
  • Making hand sanitizer available for your use while in the branch.
  • Frequently cleaning and sterilizing high-touch surfaces such as teller transaction areas, ATMs, check writing desks and drive-thru banking drawers and canisters. Common areas are cleaned nightly.

  • Bank from anywhere, 24/7

    We encourage customers to take advantage of secure 24/7 online and mobile banking tools to help you stay connected and in control from virtually anywhere. Visit Banking on the Go and learn more about depositing checks, transferring funds and checking your account balances digitally, all from the comfort of your home.

    Assistance is a phone call away

    Need help accessing additional banking services? Please contact Customer Support at 518-885-6781. Representatives are available Monday – Friday from 8:00 am to 6:00 pm and Saturday from 9:00 am to noon. Commercial banking, treasury management, wealth management and residential lending customers are encouraged to reach out directly to their relationship manager or mortgage loan originator if they have questions or need assistance with banking services.

    Help for financial hardship

    To assist customers who are experiencing financial hardship as a result of illness or loss of income related to COVID-19, BSNB is offering payment relief on residential mortgages, auto and personal loans, and home equity lines of credit. Please call our dedicated hotline at 518-363-8421 between 9:00am -5:00pm Monday – Friday for more information.

    Assistance for Small Businesses - Paycheck Protection Program

    We know that business clients may be negatively impacted by issues related to COVID-19. While BSNB is no longer taking new applications for the PPP, if you have previously submitted an application at BSNB and have questions, please visit our PPP page for more information. Your relationship manager is also available as a resource to help you discover additional options and strategies for your unique situation.

    Investment Insights

    Our Wealth Management Solutions team is available to assist clients who have investment questions or seek market insights during this volatile time. Please contact us at 518-363-8698 to schedule a phone conversation with an investment and trust officer. Please review our investment and asset management services for more information on our team and our approach.

    Our commitment to you

    Our first priority is keeping both customers and staff members safe while continuing to provide the support our customers need. Together, we can all play a part in keeping our loved ones and our communities safe. Thank you for your continued trust and support during this period.

    Stay safe

    Please know that BSNB does not request confidential personal information such as social security numbers, passwords or PINs regarding you or your accounts via normal email or text message. If you receive an unsolicited email or text message that appears to be from BSNB and it requests confidential information, we recommend that you do not respond.

    The Federal Trade Commission offers multiple tips to help you protect yourself from scammers during the COVID-19 outbreak.

    Avoid Coronavirus Scams

    Additional Resources for COVID-19

    Centers for Disease Control

    NY State Department of Health

    World Health Organization

    Resources

    Stay connected and in control of your accounts from virtually anywhere:

    Access your accounts through Online Banking or the BSNB Mobile App. If you are already enrolled in these services, take a moment to review your login credentials and ensure that your passwords have not expired.

    • Request direct deposit from your employer or other providers.

    • Request a BSNB Debit Card. When cash is necessary, our network of 55,000 surcharge-free Allpoint ATMs has you covered.

    • Set up Bill Pay.

    • Use BankLink24 - our automated account information system to review account transactions and check balances. Simply call 518-885-6782.

    Be sure to enroll by calling Customer Service at 518-885-6781 before using BankLink24 the first time.