As you and your family are monitoring the latest news on COVID-19, we want you to know that BSNB is here to support you. We have extensive continuity plans and resources in place and are here to serve your ongoing financial needs.

Local branch services – we are open!

To help ensure the safety of customers, staff and community, BSNB has taken steps to do our part in minimizing the spread of COVID-19. While these changes may mean that you interact with us in a different way, BSNB is open and we value your relationship.

All branch offices, with the exception of the Latham Office, remain open and ready to serve you exclusively through our drive-thru banking lanes. Because the Latham Office does not offer drive-thru banking, it is temporarily closed until further notice.

All BSNB ATMs continue to provide access to cash and accept deposits. Night drop service, with the exception of the Latham Office, is another option available for your use.

Bank from anywhere, 24/7

We encourage customers to take advantage of secure 24/7 online and mobile banking tools to help you stay connected and in control from virtually anywhere. Visit Banking on the Go and learn more about depositing checks, transferring funds and checking your account balances digitally, all from the comfort of your home.

Assistance is a phone call away

Need help accessing additional banking services? Please contact Customer Support at 518-885-6781. Representatives are available Monday – Friday from 8:00 am to 6:00 pm and Saturday from 9:00 am to noon. Commercial banking, treasury management, wealth management and residential lending customers are encouraged to reach out directly to their relationship manager or mortgage loan originator if they have questions or need assistance with banking services.

Help for financial hardship

To assist customers who are experiencing financial hardship as a result of illness or loss of income related to COVID-19, BSNB is offering payment relief on residential mortgages, auto and personal loans, and home equity lines of credit. Please call our dedicated hotline at 518-363-8421 between 9:00am -5:00pm Monday – Friday for more information.

New Assistance for Small Businesses

We know that our business clients may also be negatively impacted. We’re here to help. With the newly passed Coronavirus Aid, Relief, and Economic Security (CARES) Act, small businesses and non-profits with 500 employees or fewer may be eligible for capital to cover the cost of retaining employees. Learn more about the Paycheck Protection Program by clicking here.

Your Relationship Manager is also available as a resource and can help you discover additional options and strategies for your unique situation.

Our commitment to you

Our first priority is keeping both customers and staff members safe while continuing to provide the support our customers need. Together, we can all play a part in keeping our loved ones and our communities safe. Thank you for your continued trust and support during this period.

Stay safe

Please know that BSNB does not request confidential personal information such as social security numbers, passwords or PINs regarding you or your accounts via normal email or text message. If you receive an unsolicited email or text message that appears to be from BSNB and it requests confidential information, we recommend that you do not respond.

The Federal Trade Commission offers multiple tips to help you protect yourself from scammers during the COVID-19 outbreak.

Avoid Coronavirus Scams

FTC: Coronavirus scams, Part 2

Additional Resources for COVID-19

Centers for Disease Control

NY State Department of Health

World Health Organization


Stay connected and in control of your accounts from virtually anywhere:

Access your accounts through Online Banking or the BSNB Mobile App. If you are already enrolled in these services, take a moment to review your login credentials and ensure that your passwords have not expired.

• Request direct deposit from your employer or other providers.

• Request a BSNB Debit Card. When cash is necessary, our network of 55,000 surcharge-free Allpoint ATMs has you covered.

• Set up Bill Pay.

• Use BankLink24 - our automated account information system to review account transactions and check balances. Simply call 518-885-6782.

Be sure to enroll by calling Customer Service at 518-885-6781 before using BankLink24 the first time.