Privacy Policy
At Ballston Spa National Bank, the basis of each customer relationship, many of which span generations, is trust. You have chosen to do business with Ballston Spa National Bank, and we are obligated to honor that relationship with great care, beginning with the information you have chosen to share with us. Ballston Spa National Bank respects your right to privacy and takes every precaution to provide you with the same level of privacy within our virtual branch that you receive through more traditional bank delivery channels. Employing stringent security measures in the collection of your personal information, all Ballston Spa National Bank Online Banking account applications are submitted to the bank's secure administration site through an encrypted direct line to the bank. Once received by the bank, only designated personnel may open and process the application.
Ballston Spa National Bank Privacy Disclosure
Protecting your privacy is important to Ballston Spa National Bank and our employees. We want you to understand what information we collect and how we use it. In order to provide our customers with a broad range of financial products and services as effectively and conveniently as possible, we use technology to manage and maintain customer information. The following policy serves as a standard for all Ballston Spa National Bank employees for collection, use, retention, and security of nonpublic personal information.
What Information We Collect
We may collect "nonpublic personal information" about you from the following sources:
- Information we receive from you on applications or other loan and account forms;
- Information about your transactions with us, our affiliates or others; and
- Information we receive from third parties such as credit bureaus.
"Nonpublic personal information" is nonpublic information about you that we obtain in connection with providing a financial product or service to you. For example, nonpublic personal information includes information regarding your account balance, payment history, and overdraft history.
What Information We Disclose
We are permitted under law to disclose nonpublic personal information about you to "nonaffiliated third parties" (i.e., third parties that are not members of our corporate family) in certain circumstances. For example, we may disclose nonpublic personal information about you to such third parties to assist us in servicing your loan or account with us; to government entities in response to subpoenas; and to credit bureaus. We do not disclose any nonpublic personal information about you to any other third parties, except as permitted by law.
We also are permitted under law, to disclose all of the information we collect [as described above], to companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements.
If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policies and practices described in this notice.
Our Security Procedures
We also take steps to safeguard customer information. We restrict access to your personal and account information to those employees who need to know that information to provide products or services to you.
We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
Maintenance of Accurate Information
It is in the best interest of both you and the bank to maintain accurate records concerning your personal information. For this reason, Ballston Spa National Bank allows you to request an update of your personal information at anytime, through the submitting of encrypted e-mail requests sent to the bank's secure administration site. Notifications are immediately sent to authorized bank personnel alerting them to the receipt of your request. This procedure allows Ballston Spa National Bank to update your personal information in a timely manner. E-mails sent through other than the bank's secure administration site, are not necessarily protected. Therefore, please do not send confidential information via regular e-mail.
Ballston Spa National Bank is committed to ensuring the privacy of its customers' personal information. For more information regarding the privacy of your personal information, contact us. Also, please see our Security FAQs for answers to the most frequently asked security/privacy questions.
